Return & Refund Policy
Thank you for shopping with Indian Coin Mart.
We value your trust and are committed to resolving any issues you may face in a smooth and professional manner. Please read our terms and conditions regarding cancellations, returns, and refunds carefully.
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❌ Order Cancellation
You may cancel your order only on the same day it is placed.
If the order has already been shipped, it cannot be cancelled.
Final decision regarding cancellations will be taken by the Indian Coin Mart team based on the order status and other factors.
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📹 IMPORTANT NOTE
Please record a video while unboxing the parcel. This helps in faster processing of refund or replacement requests, in case of any issue.
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📧 How to Request a Refund or Cancellation?
You can submit your request by emailing us at:
📩 indiancoinmart@gmail.com
📩 support@indiancoinmart.com
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🔁 Return Eligibility
Returns are accepted only under the following conditions:
The product is fake or counterfeit.
The product received is completely different from what was shown in the images.
> Please note:
Minor errors in product description do not qualify for a return.
Returns will not be accepted for reasons such as:
-You changed your mind.
-You didn’t like the item, color, or size.
-There were minor mistakes in the description.
We deal only in 100% genuine coins. If you still believe the item is not authentic, you will need to provide proof.
In such cases:
Get the item checked by a certified numismatic expert.
Email us the expert’s written report.
We may verify the authenticity through our own expert panel.
If the item is indeed found to be fake, your return/refund will be accepted.
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🔁 When Will Refund or Replacement Be Issued?
You must email us a refund/replacement request on the same day the product is delivered.
Attach clear photos and relevant information to support your claim.
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📦 What If the Package Is Damaged or Lost?
Immediately report the issue to the courier company.
Then inform us so we can assist you in tracking or claiming the parcel.
> Please note:
Indian Coin Mart is not liable for any damage or loss during transit, but we will fully assist in locating the package.
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🔄 How to Return an Item?
Item must be returned in its original condition, as received from the seller.
If the returned item is damaged, altered, or different, the return will be rejected.
Once we receive and inspect the returned item:
Upon approval, the refund will be issued within 7 business days to your original payment method.
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🏷️ Return Shipping Instructions
The return shipping cost and risk will be the buyer’s responsibility.
Please send the return to the following address:
Shahbaz Alam
Indian Coin Mart
251, Belilious Road, Howrah Silver Market
Near - Axis Bank
District - Howrah, Pin code - 711101
West Bengal, India
📞 +91 70032 75696
> Important:
Use insured and trackable courier services only.
If the return package is lost or damaged during return transit, Indian Coin Mart is not responsible.
If we do not receive the return parcel or valid proof of return, no refund will be issued.